Normal
I was always conscious of how things might be perceived by a customer, so it struck me as odd they would have that exchange in front of me. I know i can feel a speaker and know when it is working or not. I use a welding and sometimes mechanical service which is owned by a man who doesnt have hearing, or speech. When he says he can do something, he really can. Since it wasn't actually a car I owned and I figured that they have the obligation to fix it, but the right to do it with whatever staff they wanted to use I wasn't even going to ask. It was right the second time. But man, I would have hidden that conversation. 2x for a CW organization was really a pretty good "repair ratio" as we were to find out later on.
I was always conscious of how things might be perceived by a customer, so it struck me as odd they would have that exchange in front of me. I know i can feel a speaker and know when it is working or not. I use a welding and sometimes mechanical service which is owned by a man who doesnt have hearing, or speech. When he says he can do something, he really can.
Since it wasn't actually a car I owned and I figured that they have the obligation to fix it, but the right to do it with whatever staff they wanted to use I wasn't even going to ask. It was right the second time. But man, I would have hidden that conversation. 2x for a CW organization was really a pretty good "repair ratio" as we were to find out later on.
